Global Customer Quality Manager (m/f/x)

  • Ort: Hamburg, Norderstedt - tesa Headquarter
  • Einstieg als: Berufserfahrene
  • Tätigkeitsbereich: Qualitätsmanagement
  • Referenznummer: 2024-0265
  • Abteilung: Corporate SHEQ
  • Maximal erreichbare Entgeltgruppe: AT (nicht bewertet)
  • Vertrag: unbefristet


Das sind Ihre Aufgaben

As our new Global Customer Quality Manager (m/f/x) you are responsible for developing and maintaining global integrated management systems, auditing processes, managing communications, and ensuring conformity with various Management Standards.

Your tasks include:

  • Development of the global Quality Management System (QMS) and implementation of the QMS in individual countries or regions.
  • Ensuring that regions achieve and maintain necessary certifications
  • Establishment uniform and clear QM structures that meet international standards
  • Conducting of internal audits, addressing of quality issues and tracking of corrective measures
  • Conduction audits of the QM system of suppliers and initiation of necessary adjustments
  • Responsibility for global training sessions on QM topics and providing of QM know-how
  • Support of the final review of quality assurance agreements and negotiation of customer-specific solutions
  • Reporting of market surveillance findings to the PSCR core team and promotion of product safety awareness
  • Development of a global Customer Quality Engineers (CQE) network incl. sharing of experiences and lessons learned
  • Monitoring of market for safety-related products


Das ist Ihr Profil


  • Technical-scientific professional graduation or university degree
  • At least 3 years of relevant work experience (preferably in automotive industry)
  • Fluent English skills, German skills are a plus
  • Certified auditor according ISO 9001 and IATF 16949 (Automotive)
  • Certified auditor according to SHE standards is a plus (ISO 14001, ISO 45001, ISO 50001)
  • VDA 6.3 knowledge and omprehensive knowledge of QM tools and QM regulations (APQP, PPAP, FMEA, SPC, MSA, 8D methodology)
  • Experiences with international communication, international project management or moderation of international working teams / project groups
  • High motivation and willingness to travel
  • Good stakeholder management, specially under pressure situations (e.g. escalating claims)
  • Hability to translate complex internal information into customer relevant communication