Global Process Manager Marketing (m/f/x)

End-to-End (E2E) Process Responsibility

Ensure process transparency, business value measurement and data quality
Drive global process harmonization
Review current processes and identify opportunities for process optimization & digitalization

Manage the team matrix

Ensure close collaboration with DIT product owners and all relevant stakeholders across BUs and regions
Actively support implementation leads & specialists to engage key users and understand user needs and demands to continuously improve processes
Work closely with the Global Process Owner and the Digital Competence Center

Drive Digitalization

Work as a “Digital Change Agent” for processes and enable the organization to drive business value
Identify digitalization demands and opportunities (BUs & Regions) à define relevant projects à execute and realize appropriate scalable solutions (based on test & learn cases with “fail fast, fail cheap and learn” approach)
Develop roadmap, initiate, and implement new E2E value solutions for better CX, UX, efficiency
Drive changes based on identified process optimization potentials, industry best practices and external trends & benchmarks
Ensure actionable data insights are gained to create value from data

E2E thinking
Ability to work in an international and agile environment
Excellent communication, time management, problem solving, organizational, process, and analytical skills
Willingness and ability to challenge and improve existing processes and structures, even in the face of resistance; commitment to challenging the status quo
Result driven and focused
Experience in leading people in a matrix
Experience in digital environments
Several (10+) years of experience in the context of Marketing & Sales processes
Experience with BI, data visualization , KPI development and tracking
Experience with turning data into insights and communicating these through reports, dashboards, and presentations
Business fluent English