Service Manager Digital Services (m/f/x)

  • Location: Hamburg
  • Entry as: Permanent
  • Full-time

 

Introduction

 Welcome to tesa. We create adhesive solutions that improve the work, products and lives of our customers. In our domestic market, we are known by 98% of the people. Innovations and new technologies are the core of our success. Not only in homes and offices, but also in smartphones, displays, cars, airplanes or roof-mounted photovoltaic systems: One of tesa’s 7.000 products is probably sticking somewhere around you, often unnoticed, in a wide range of daily applications. tesa holds the world together. We are present in 42 countries with around 5.000 employees, operate 14 plants, production facilities and large technology centers in Europe, Asia and North America. As a wholly owned subsidiary of Beiersdorf AG, we are part of a group with a long tradition, strong values and a good corporate culture.  

Your Tasks

  • As Service Manager you are passionate to provide excellent service to our internal customers. You coordinate our IT service providers and you are responsible for the second level support for our digital applications
  • As a Service Manager, you coordinate our IT first level support service provider and continuously optimize the IT service processes for our digital applications
  • You understand how our user operates and continuously optimize our IT service processes to provide excellent service
  • You are responsible for our second level support of IT applications such as Hubspot, CleverReach and many more and manage it accordingly to the SLAs
  • You prepare SLA reports and you conduct service review meetings
  • You coordinate service requests or defects that require third level support and refer them to relevant departments/suppliers
  • Furthermore, the Service Manager supports in highly standardized demands such as website and application rollouts single-handedly
  • You coordinate our hosting provider for our web products and PIM and CRM

Your Profile

  • Minimum two years of experience in IT service & support of digital products
  • Technological Background to manage service requests and understand defects and coordinate the involved technology partner
  • Highly self-motivated and willing to constantly work your way into new topics
  • Experience in service supporting applications such as JIRA and Service Manager which you will use daily
  • Customer- and service-oriented thinking and a friendly demeanor
  • Spoken and written English

We offer

  • Attractive remuneration
  • Flexible working
  • Further education and development perspectives
  • Interdisciplinary and cross-departmental career opportunities
  • Occupational pension provision
  • Numerous offers for employees, such as health promotion, sports and leisure activities, employee discounts, and much more (including tesa Bike, the company's own fitness studio, prevention options)