eCommerce Operations Professional(m/f/d)

  • Location: ​Hamburg, Norderstedt - tesa Headquarter
  • Entry as: Permanent
  • Work Area: Logistics / Supply Chain, Sales


What you will do

Join a consumer-focused eCommerce driven team full of passion and team spirit!

As an eCommerce Operations Professional you are responsible to ensure a superior customer experience in our eCommerce channels across Europe. You engage in operations processes from planning to flawless delivery. We are committed to an agile way-of-working in a fast-paced innovative environment.

Your tasks in detail:

  • you manage the daily operations of our eCommerce business – from customer order to delivery incl. returns
  • you are responsible for the sales & demand planning, operational procurement, monitoring and assuring goods availability for web shops and marketplaces
  • you monitor, maintain and distribute relevant master data
  • you steer and manage external fulfillment providers in daily operations
  • you are responsible for monitoring the above mentioned processes, the related IT systems and interfaces incl. 1st level problem solving
  • you identify optimization potentials, drive their initiation und support their implementation
  • you support in the development of processes and systems as well as in roll-out projects

What you will need

  • you hold a university degree in business administration or similar, ideally with reference to eCommerce; alternatively, you hold a professional qualification as merchant in wholesale and foreign trade or freight forwarder
  • you have profound experience in supply chain and order fulfillment as well as in managing fulfillment providers - ideally in the field of ecommerce and D2C
  • you have good knowledge of sales & demand planning and wide experience with related tool landscape
  • you possess strong communication skills and a hands-on mentality
  • you have a confident and self-confident demeanor when dealing with internal and external stakeholders
  • you are excited about working in cross functional, international teams
  • you enjoy to work in an agile and innovative environment which demands quick reaction
  • you possess a high self-motivation, are engaged and act target oriented
  • you bring along a strong analytical thinking, especially in regard to processes, IT systems and costs
  • you have full proficiency in English (spoken and written),German is a plus
  • you bring along knowledge in working with ERP and OMS systems (ideally Actindo DOP and SAP Business One)
  • you have profound knowledge of MS O365 standard applications, especially excel and powerpoint

What you can expect

tesa is one of the world's leading manufacturers of adhesive tape solutions, with a range of more than 7,000 products.  With passion for technology, we drive innovation, reliability, and sustainability to shape a better future.

Our solutions make a difference in the work, products, and lives of our customers across a variety of industries, including Automotive, Electronics, and Home applications. With this, we address a broad segment of business customers, but also you as a private consumer.

You might be surprised to discover the many places where our adhesive solutions are at work, from the battery in your electric car, to the display of your mobile phone, and even in the elevator in your building. Wherever you look, you'll find tesa - holding the world together since more than 125 years.