IT Process Manager(m/f/d)

  • Location: ​Hamburg, Norderstedt - tesa Headquarter
  • Entry as: limited to max. 18 months
  • Work Area: Digital & IT


What you will do

Are you passionate about driving excellence in IT process management and making a significant impact on global IT operations? Join our dynamic team at tesa as an IT Process Manager, where you'll play a crucial role in managing ITIL processes, overseeing major incidents, and leading change advisory boards. 

Task in detail:

  • Manage ITIL processes, including Incident, Problem, and Change Management.
  • Personally oversee Major Incidents and lead Change Advisory Boards (CAB).
  • Act as the primary contact for external service providers regarding ITIL processes.
  • Define, implement, and continuously improve processes, standards, and procedures for tesa's global IT, e.g. service reviews, knowledge management, service desk
  • Act as stand-in for our Chief Information Security Officer (CISO) when necessary and support audits.

What you will need

  • ITIL certification is a must have
  • Solid experience in ServiceNow
  • 5-7 years of experience in process management
  • Experience in a similar role within a global organization
  • Knowledge of information security practices and protocols
  • Strong communication and stakeholder management skill in IT and business
  • Ability to work independently 
  • English language skill is mandatory, German is a plus

What you can expect

tesa is one of the world's leading manufacturers of adhesive tape solutions, with a range of more than 7,000 products.  With passion for technology, we drive innovation, reliability, and sustainability to shape a better future.

Our solutions make a difference in the work, products, and lives of our customers across a variety of industries, including Automotive, Electronics, and Home applications. With this, we address a broad segment of business customers, but also you as a private consumer.

You might be surprised to discover the many places where our adhesive solutions are at work, from the battery in your electric car, to the display of your mobile phone, and even in the elevator in your building. Wherever you look, you'll find tesa - holding the world together since more than 125 years.