Global Customer Quality Manager (m/f/x)

  • Location: â€‹Hamburg, Norderstedt - tesa Headquarter
  • Entry as: Permanent
  • Work Area: Quality Management


What you will do

As our new Global Customer Quality Manager (m/f/x) you are responsible for developing and maintaining global integrated management systems, auditing processes, managing communications, and ensuring conformity with various Management Standards.

Your tasks include:

  • Development of the global Quality Management System (QMS) and implementation of the QMS in individual countries or regions.
  • Ensuring that regions achieve and maintain necessary certifications
  • Establishment uniform and clear QM structures that meet international standards
  • Conducting of internal audits, addressing of quality issues and tracking of corrective measures
  • Conduction audits of the QM system of suppliers and initiation of necessary adjustments
  • Responsibility for global training sessions on QM topics and providing of QM know-how
  • Support of the final review of quality assurance agreements and negotiation of customer-specific solutions
  • Reporting of market surveillance findings to the PSCR core team and promotion of product safety awareness
  • Development of a global Customer Quality Engineers (CQE) network incl. sharing of experiences and lessons learned
  • Monitoring of market for safety-related products


What you will need


  • Technical-scientific professional graduation or university degree
  • At least 3 years of relevant work experience (preferably in automotive industry)
  • Fluent English skills, German skills are a plus
  • Certified auditor according ISO 9001 and IATF 16949 (Automotive)
  • Certified auditor according to SHE standards is a plus (ISO 14001, ISO 45001, ISO 50001)
  • VDA 6.3 knowledge and omprehensive knowledge of QM tools and QM regulations (APQP, PPAP, FMEA, SPC, MSA, 8D methodology)
  • Experiences with international communication, international project management or moderation of international working teams / project groups
  • High motivation and willingness to travel
  • Good stakeholder management, specially under pressure situations (e.g. escalating claims)
  • Hability to translate complex internal information into customer relevant communication

What you can expect

tesa is one of the world's leading manufacturers of adhesive tape solutions, with a range of more than 7,000 products.  With passion for technology, we drive innovation, reliability, and sustainability to shape a better future.

Our solutions make a difference in the work, products, and lives of our customers across a variety of industries, including Automotive, Electronics, and Home applications. With this, we address a broad segment of business customers, but also you as a private consumer.

You might be surprised to discover the many places where our adhesive solutions are at work, from the battery in your electric car, to the display of your mobile phone, and even in the elevator in your building. Wherever you look, you'll find tesa - holding the world together since more than 125 years.