Corporate Customer Quality Manager (m/f/d)

  • Location: ​Hamburg, Norderstedt - tesa Headquarter
  • Entry as: Permanent
  • Work Area: Legal

 

What you will do

  • Act as the global corporate lead for Product Quality, ensuring alignment of quality performance and processes with the company’s strategic direction.
  • Create transparency across all regions and plants regarding Product Quality performance and Cost of Non-Quality, enabling data-driven decision-making.
  • Develop and maintain a corporate Quality Dashboard, consolidating plant, regional, and HQ quality KPIs and targets for global visibility.
  • Standardize and align reporting processes for Product Quality across all entities to meet senior management’s information needs.
  • Support and enhance problem-solving processes, ensuring consistent application of effective methods, tools, and best practices.
  • Define, align, and continuously improve Quality escalation procedures to ensure timely action and resolution of critical issues.
  • Strengthen and coordinate support functions (e.g., Corporate Quality Engineering) to enhance problem-solving efficiency and process improvement.
  • Proactively monitor, report, and drive improvement in overall corporate Quality performance through close collaboration with plants, regions, and HQ departments.


What you will need

  • Deep knowledge of Quality Management Systems and international standards (IATF, ISO).
  • Solid understanding of Performance Management and Continuous Improvement principles.
  • Strong expertise in problem-solving methods, tools, and techniques.
  • Technical or scientific degree with at least 5 years of experience in Quality Management
  • Strong, confident, and persuasive personality with a collaborative, consensus-driven approach.
  • Results-oriented, proactive, and independent, with a strong focus on achieving goals and driving improvement.
  • Proven ability to maintain an overview of complex situations and make sound decisions at all levels.
  • Excellent command of English and German, with experience in international communication and project management.

What you can expect

tesa is one of the world's leading manufacturers of adhesive tape solutions, with a range of more than 7,000 products.  With passion for technology, we drive innovation, reliability, and sustainability to shape a better future.

Our solutions make a difference in the work, products, and lives of our customers across a variety of industries, including Automotive, Electronics, and Home applications. With this, we address a broad segment of business customers, but also you as a private consumer.

You might be surprised to discover the many places where our adhesive solutions are at work, from the battery in your electric car, to the display of your mobile phone, and even in the elevator in your building. Wherever you look, you'll find tesa - holding the world together since more than 125 years.

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